marketing
preferred label: بازاریابی @fa
type: Concept
related: call centre

telephony
preferred label: مکالمه راه دور @fa
type: Concept

customer relationship management
preferred label: مدیریت ارتباط با مشتری @fa
type: Concept
related: call centre

call centre
preferred label: مرکز برخوانی @fa
related: marketing
related: computer telephony integration
related: telephony
related: customer relationship management
type: Concept
alternative label: contact centres
broader: automatic telephone system
scope note: contact centres

computer telephony integration
preferred label: تلفیق تلفن و رایانه @fa
type: Concept
related: call centre

automatic telephone system
preferred label: سامانه تلفن خودکار @fa
type: Concept
narrower: call centre